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Achievements & Accomplishments

Presenting at MacDevOpsYVR 2023 | Credit: Anna Danilukova

Presentations

Acknowledgements

  • “Apple Device Management, Second Edition” by Charles Edge and Rich Trouton (2023)
  • “Apple Device Management” by Charles Edge and Rich Trouton (2020)
  • “Enterprise Mac Administrators Guide” by Charles Edge and William Smith (2015)

Professional Experience (prior to 11/2013)

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April 2013 – August 2013
Aditya Birla Minacs — Henrico, VA
Systems Support Technician

As the sole onsite IT administrator, was responsible for establishing a newly opened call center in the Richmond area. Duties included deploying and supporting computers, telephones, and printers for 200 customer service representatives and support staff.

Coordinated between other national and international company sites, local technology vendors, and specialized offsite IT support.

May 2012 – February 2013
The Pennsylvania State University — University Park, PA
Systems Administrator

Using custom code, ensured smooth operation of ~700 university-owned Macs throughout Penn State’s University Park and Harrisburg campuses. Maintained legacy monolithic deployment system using Radmind, while implementing a new modular system using Tivoli Endpoint Manager (BigFix).

Assisted staff, faculty, and students with software installation requests and troubleshooting.

Created and maintained thorough documentation in both a private wiki and a public-facing website.

July 2011 – April 2012
Springboard Media — Philadelphia, PA
Technician

As part of a team of certified technicians, completed Apple device repairs at an Apple Authorized Service Provider.

Re-implemented and improved my imaging and NetBoot-based troubleshooting systems.

Provided onsite setup and training for new macOS and iOS users.

December 2008 – July 2011
Bundy Computer Company — Philadelphia, PA
Macintosh Technician

As the sole certified technician, completed all Apple device repairs at an Apple Authorized Service Provider.

Developed a customized imaging system utilizing DeployStudio and macOS Server to speed up computer repairs.

Created an extensive NetBoot-based troubleshooting system to quickly and accurately diagnose machines.

Volunteer Experience

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January 2007 – Present
Vera Makes It! — New York, NY
Web Developer
https://veramakesit.com

Developed a highly customized WordPress theme for an artist’s portfolio, including a blog, social media integration, and a photo gallery function.

January 2010 – June 2024
Historical Society of Riverton — Riverton, NJ
Web Developer
https://rivertonhistory.com

Created and maintained the HSR website with WordPress, an open source content management system. Developed multiple highly customized themes to serve the organization’s needs – including a blog, social media integration, a Google-powered custom search engine, a photo gallery function, web statistics tracking, an events calendar, and backups.

Installed and maintained Matomo, an open source analytics tool. Kept all applications and plugins up to date.

Deployed a nonprofit Google Workspace account to increase collaboration. Provided training to users.

January 2011 – February 2024
Riverton Free Library — Riverton, NJ
Web Developer
https://rivertonfreelibrary.org

Created and maintained the RFL website with WordPress, an open source content management system. Developed multiple highly customized themes to serve the organization’s needs – including a blog, social media integration, a Google-powered custom search engine, web statistics tracking, and backups.

Installed and maintained Matomo, an open source analytics tool. Kept all applications and plugins up to date.

Deployed a nonprofit Google Workspace account to increase collaboration. Provided training to users.